Terms and Conditions

All registration fees exclude VAT. VAT will be charged at the applicable rate.
Delegate registration is provisional until full payment has been received. Registration will be confirmed by email once payment has been successfully processed.
Registration is personal to the named delegate and may not be transferred except in accordance with the substitution terms below.
Delegates are responsible for providing complete and accurate registration information.

Delegates must present their confirmation email and QR code at the registration desk to complete the check-in process.
Delegates must comply with all venue rules, security requirements, health and safety procedures, and reasonable instructions issued by the Event Organizer or Venue Owner.
The Event Organizer and Venue Owner reserve the right to refuse admission to, or remove from the venue, any person where reasonably necessary for safety, security, legal, operational, or conduct-related reasons.

Cancellation and refund requests must be submitted by email to ahmad.mhanna@concrete.org or nizar@brickeye.com on or before 15 January 2027.
Eligible cancellations are subject to a cancellation fee equal to 20% of the delegate fee paid.
Approved refunds will be issued through the original payment method within 60 calendar days of receiving the cancellation request.
Cancellations received after 15 January 2027 will not be eligible for a refund.
Registrations made after 15 January 2027 are non-cancellable and non-refundable.
Event Organizer is not responsible for bank fees, card charges, exchange-rate differences, or other costs connected with a refund.

Delegate substitutions are permitted until 20 January 2027.
Substitution requests must be submitted by email to nizar@brickeye.com or ahmad.mhanna@concrete.org before the deadline and must include the original delegate’s details and the substitute delegate’s full name, job title, company, email address, and contact number.
Substitutions are subject to the Event Organizer’s written confirmation. No substitution will be valid until confirmation has been issued.

If the event is cancelled, delegates will receive a full refund through the original payment method. Refunds will be processed within 60 working days of the cancellation announcement.
If the event is postponed or rescheduled, the existing registration will remain valid for the rescheduled event date.